Title of Exam: 642-162 IPCCX (IP Contact Center Express Implementation) Exam

Who is the vendor for 642-162?

CISCO

When completing 642-162 you would have earned credit towards : IP Contact Center Express Specialist certification.

642-162 Exam Description

The IP Contact Center Express Implementation Exam is the only exam required to achieve an IP Communications certification.

What are the fields covered by 642-162?

The 642-162 IPCCX (IP Contact Center Express Implementation) examination covers 3 broad areas which are discussed in detail below:

Exam area 1 : Design an IPCC Express System deployment

Perform customer capacity planning

Determine customer required features

Evaluate and recommend different configuration options

Identify available configuration and ordering tools

Exam area 2: Implement an IPCC Express System

Describe the process for installing IPCC Express software and hardware

Describe the process to configure software and provision the users to meet customer requirements

Describe the process of using the Application Editor

Cisco 642-162 Certification - Sponsored by Real-Exams - Cisco

Exam area 3 : Operate an IPCC Express System

Identify basic IPCC Express user tasks

Identify process and tools available for troubleshooting

Identify process and tools available for monitoring system operations

Identify process and tools available for patching, upgrading systems, and license additions

Difficulty rating : this examination rates 3 on a scale of 1 - 5 difficulty rating.

How long do I have to complete 642-162?

75 minutes

How many questions will I be required to answer?

65 - 75 questions

How much will 642-162 cost?

125 USD - Contact the Examination Test Centre directly for information regarding course availability, registration information and cost. Remember that costs may vary from vendor to vendor and from examination to examination.

642-162 Study Tips:

Testking has several products that include excellent materials that will aid in preparation for this exam. Their materials include detailed 642-162 study notes and guides, questions and answers with detailed explanations, even practice tests, which were compiled by experts in their respective field. For this examination you can check 642-162 Test King and the 642-162 practice test.

Cisco 642-162 Certification - Sponsored by Real-Exams - Cisco