Title of Exam: CRM Express for Account Managers Certification

Who is the vendor for CRMAM?

CISCO

When completing CRMAM you would have earned credit towards : Nothing.

CRMAM Exam Description

The CRM Express for Account Managers exam is not required to achieve any Cisco certification.

What are the fields covered by CRMAM?

The CRMAM certification covers three broad areas which are discussed in detail below:

Exam area 1 . Identify customer environments where Microsoft CRM is an appropriate solution

Describe the types of businesses where a CallManager Express/CRM solution can be successfully installed

Describe customer business needs that can be met with a CRM solution

Determine the CRM feature that applies to the customer business environment (Sales, customer service, Professional services)

Evaluate the customers currently installed network systems to determine if CRM can be successfully integrated

Exam area 2 . Describe the benefits of the Cisco CallManager Express integration with Microsoft CRM

Describe the benefits of Microsoft CRM to the customer's business

Explain the features provided by the Cisco middleware

Describe the benefits of the combined CCME/CRM solution

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Exam area 3 . Qualify the customer to determine if the Cisco/Microsoft solution is a good fit

Estimate the equipment, software and support required to provide a Cisco/Microsoft solution that meets the customer requirements

Determine the customer's level of commitment to installing a CRM/CCME solution

Describe the Cisco financing tools available

Explain the process of installing and configuring the Cisco middleware

Determine the method to engage a Microsoft CRM reseller

Determine long term maintenance and support requirements

Difficulty rating : this examination rates 4 on a scale of 1 - 5 difficulty rating.

How much will CRMAM cost?

120 USD - Contact the Examination Test Centre directly for information regarding course availability, registration information and cost. Remember that costs may vary from vendor to vendor and from examination to examination.

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